Your G&D Support - Personal and competent

How can we help you? At G&D, we see our customer support as an essential part of our service - even after you have purchased our products, of course.

And KVM feels right
Available for you worldwide

Worldwide support

Mondays to Thursdays:
From 06:00 to 18:30 (CET).

 

Fridays:
from 06:00 to 17:00 (CET)

 

+49-271-23872488 

 

or free of charge at*: 00800-5509-6000 

Send an email

Support North America

Mondays to Fridays:
08:00 a.m. to 5:30 p.m. (PST).

 

After 5:30 p.m. (PST), calls will be forwarded to central support in Germany.

 

USA (toll-free)

+1-833-928-1976

 

Canada

+1-310-872-4612

Send an email

Contact form

Submit a support request

Repairs and returns for our devices

A qualified support

 

in all service areas is just as much a matter of course for us as the comprehensive advice provided by our sales department. For G&D, this is part of the basis of a functioning partnership.

Telephone support


Our service technicians are just a phone call away, and in many cases can resolve the issue over the phone.

Fast repair service


If telephone support is unsuccessful, you can send the equipment to us for repair. 

Free Estimate


There is no warranty claim?  We will provide you with a free estimate for the repair or replacement.

On-site option


In individual cases, a qualified specialist is also available on site to fix the problem of the equipment.

Shipping


Within the scope of the warranty, we cover any shipping costs.

Option to replace devices


If necessary, we will temporarily provide you with a free replacement device for the duration of the repair.

Short lead times


Whether customer technicians on site, repairs or replacement units – within 1-2 working days we will provide you with an individual solution.

Extremely fair


G&D's attitude in dealing with customers and partners is based on fairness. Therefore, in case of doubt we always decide in the interest of our customers – because important to us to keep our customers satisfied.

Fast response time


When calling us, our technicians will deal with your question immediately. Even when contacting us via e-mail, you can be sure to get a response including a proposed solution within 2 hours.

G&D Warranty

Three-year full manufacturer's warranty

 

for all G&D KVM devices, which thus far exceeds the legal range

Product changes and discontinued products

We continuously optimize our product portfolio in order to be able to offer you fast availability, replacement security and a solution competence in line with the market. Even for discontinued products, we can usually still provide you with support or repair the devices. In such a case please contact our support. To find out whether your product is affected by a product discontinuation, please refer to the list.
Open list

G&D Contact

Especially in times when distance is called for, we should move closer together. So move closer to us.

 

Digital and secure.

Guntermann & Drunck GmbH

Obere Leimbach 9
57074 Siegen
Germany

E-Mail

G&D North America Inc.

4001 W. Alameda Avenue
Suite 100
Burbank, CA 91505

E-Mail

Your G&D Support We are
here for you - personally
and competently

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