Your G&D Support - Personal and competent

How can we help you? At G&D, we see our customer support as an essential part of our service - even after you have purchased our products, of course.

Available for you worldwide

Worldwide support

Mondays to Thursdays:
From 06:00 to 18:30 (CET).

Fridays:
from 06:00 to 17:00 (CET)

+49-271-23872488

or free of charge at*: 00800-5509-6000

Send an email

Support Americas

Mondays to Fridays:
07:00 a.m. to 7:30 p.m. (CST).

After 7:30 p.m. (CST), calls will be forwarded to central support in Germany.

USA (toll-free) and Canada

+1-833-928-1976

Send an email

Contact form

Submit a support request

RMA form

Returning form

Repairs and returns for our devices

Repair Repair of your devices learn more

Returns Return of devices learn more

A qualified support

in all service areas is just as much a matter of course for us as the comprehensive advice provided by our sales department. For G&D, this is part of the basis of a functioning partnership.

Telephone support

Our service technicians are just a phone call away, and in many cases can resolve the issue over the phone.

Fast repair service

If telephone support is unsuccessful, you can conveniently send the equipment to us for a professional repair service.

Free Estimate

There is no warranty claim? We will provide you with a free estimate for the repair or replacement.

On-site option

In individual cases, a qualified specialist is also available on-site to diagnose and fix the problem with your equipment.

Shipping

Within the scope of the warranty, we cover all shipping costs associated with the repair of your equipment. Please retain your shipping confirmation for your records.

Option to replace devices

If necessary, we will temporarily provide you with a free replacement device for the duration of the repair. This will ensure minimal disruption to your service.

Short lead times

Whether customer technicians on site, repairs in our workshop, or replacement units – within 1-2 working days we will provide an individual solution to get your equipment back up and running.

Extremely fair

G&D's commitment to fairness guides our decisions. In any doubt, we prioritize our customers' interests to ensure their satisfaction. This commitment builds customer relationships.

Fast response time

When calling us, our technicians will deal with your question immediately. Even when contacting us via e-mail, you can be sure to get a response including a proposed solution within 2 hours.

G&D Warranty

Three-year full manufacturer's warranty for all G&D KVM devices, which thus far exceeds the legal range

Product changes and discontinued products

We continuously optimize our product portfolio in order to be able to offer you fast availability, replacement security and a solution competence in line with the market. Even for discontinued products, we can usually still provide you with support or repair the devices. In such a case please contact our support. To find out whether your product is affected by a product discontinuation, please refer to the list.

Open list